A year after delays at Canada’s busiest travel hub made international headlines, the airport’s top boss promised this summer would be different.
“The anxiety, the uncertainty, the frustration, and the lack of control that was felt by passengers last year is one we will never forget,” Greater Toronto Airports Authority (GTAA) President and CEO Deborah Flint said Monday.
“We want Torontonians, Ontarians, and Canadians, and travelers from around the world to know that this summer will be very different and better than summer 2022.”
Staffing will be key to delivering on that promise, Flint said.
This year, there are 10,000 more employees at Toronto Pearson International Airport, which brings the total number of workers to 50,000. Of those new employees, Flint said 130 would be dedicated to busing, baggage handling, and terminal operations.
Baggage systems at the airport, which caused headaches for many passengers last summer, are also now “more